Additional Customer Information

This automated phone system is available 24 hours a day 和 offers convenient features to Access-a-Ride 客户.

IVR Functionalities:

• Confirm details of scheduled trips
• Cancel an existing reservation
• Receive a reminder call the night before a scheduled trip
• Receive a courtesy call 10 minutes prior to the arrival of the 车辆
• Information available in Spanish 和 English
• Speech recognition with option for voice or keypad interaction

Customers may opt in to IVR communications during the application/recertification process or by calling the Access-a-Ride administrative office at 303-299-2960.

所有 Access-a-Ride 客户, except visitors, are issued a photo identification card. This card must be shown to the 车辆 operator when boarding any Access-a-Ride or Access-on-Dem和 车辆. Please pay close attention to the expiration date. In the event of loss or damage to the ID card, the customer will be asked to display an alternative photo identification.

If the customer’s Access-a-Ride identification card is lost or stolen, a replacement should be obtained immediately. For more information, please contact our Certification Center at (720) 844-7096 to request replacement for a fee. Fees can be paid via cash, check or credit card.

Lost or damaged cards may be replaced a maximum of three (3) times per year, one at a time.

Abuse of Access-a-Ride or Access-a-Cab services, such as altering or loaning out an ID card can result in suspension of service.

RTD makes every effort to ensure individuals with disabilities have access to, 和 benefit from, 澳博体育app. In compliance with the Americans with Disabilities Act, 和 FTA requirements, we invite requests for reasonable modifications to 客户 with disabilities.

Reasonable modifications include changes, exceptions or adjustments to our rules, 政策, 实践, 和 procedures to provide everyone with the opportunity to use RTD services.

• 视图RTD的 ADA通知, Reasonable Modification Statement, 和 Reasonable Modification Form.

As required by ADA regulation [Section 37.127], an individual visiting RTD service area may qualify for Access-a-Ride services “for any combination of 21 days during any 365- day period beginning with the visitor’s first use of the service during such 365 -day period”.

Visitors with paratransit eligibility in their city of residence can have the transit agency in that jurisdiction forward documentation of that eligibility to Access-a-Ride via fax at 303-299-2169 or to [email protected].

Visitor status cannot be renewed until the full 365-day period has elapsed. Access-a-Ride 客户 with Visitors status are not issued an Access-a-Ride ID card 和 are therefore not allowed to use any of the RTD fixed route bus/light rail without paying a fare. Those who provide email addresses 和 register to use the customer portal may do so to schedule trips 和 monitor 车辆 arrival times. Visitors are not eligible for the Access-on-Dem和 程序.

Individuals moving to Denver are encouraged to initiate the eligibility process as soon as possible if they have been provided with temporary visitor status due to the limited number of days of travel available.

Natural/Man-Made Disaster

In the event of a natural or man-made disaster, Access-a-Ride may not be able to provide services. 在这种情况下, it will be the responsibility of the customer to contact the Access-a-Ride Call Center for service availability updates. Every attempt will be made to transport all 客户; however, in extreme emergencies it may be necessary to refer 客户 to 911. RTD is not responsible for 911 charges or emergency transport.

In the event of an emergency or service changes, RTD will make every attempt to notify 客户 through radio, 电视, 社交媒体, 和 website announcements.

Medical Emergencies

In the event of a natural or man-made disaster, Access-a-Ride may not be able to continue to provide services. 在这种情况下, it is the responsibility of the customer to contact the Access-a-Ride Call Center 和 inquire as to the status of the requested service. Every attempt will be made to transport all 客户. However, in extreme emergencies, it may be necessary to refer 客户 to 911. Please note that RTD is not responsible for 911 charges or emergency transport.